Ballroom - B 06 April 2022 - Ballroom - B
PANEL DISCUSSION: The WoW Factor in your CX : Building a Shopper Experience That Makes Them Come Back Again for More
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd? And most of all with D2C, you need the customer coming again for more – as a repeat purchaser – and also as an advertiser and influencer of your brand as he spreads the good reviews through word of mouth and social posts.